Prices shown on the website are final, we do not offer any subsequent price adjustments on items bought before the sale, or if a product is further marked down.

If the item you would like is not available follow the help link at the bottom of the products info section. The link will direct you to the products Stock Enquiry form. Please note that once you have completed and submitted the form we will only contact you if we restock the item Alternatively, you can find your local Penfield stockist here. If you are having problems trying to place an order please contact us and we will do our best to resolve the problem. We are unable to make amendments to orders once they have been placed. If you wish to cancel an order please email us at cancellations@penfield.com. As long your order is still being processed and has not left our warehouse will cancel and refund you in full. If your order has already been shipped then simply return the item/s to us following the instructions in the Returns section and we will process the refund as soon as we take receipt.

UK Customers buying through our UK site will be charged in £ (Pound Stirling).

We currently ship to the US, EU, Norway, Switzerland and Canada, however you will need to order through those countries/regions respective site, i.e. you cannot ship to the UK via the US site. If you are not automatically directed to your region when you first visit the site then you can change your location using the flags in the top right corner of the page.

Our cut off time for shipping is 12.00pm GMT. Orders placed before this time will generally ship the same day*. Orders placed after 12pm GMT on Friday will be procesed on the following Monday. All orders require a signature on delivery.

* Please note that these shipping cut off times are only a guideline and some orders may be subject to minor delays.

Orders within the UK are now shipped free of charge! (Standard DPD UK delivery typically 2-4 business days.) All orders require a signature on delivery. As soon as your order has shipped we will send you a shipping confirmation email stating your tracking number and the carriers website so that you can keep an eye on the shipment. If you have not received an email please check your junkmail as it may have been directed there, if not then please contact us. We do not ship to PO boxes. If the shipping address on your order is a PO box your order will be placed on hold and we will contact you to request an alternative shipping address.

If you wish to cancel an order please email us at cancellations@penfield.com. As long your order is still being processed and has not left our warehouse will cancel and refund you in full. If your order has already been shipped then simply return the item(s) to us following the instructions in the Returns section below and we will process the refund as soon as we take receipt.

If you are not completely satisfied with your purchase, complete the form included with your order and return the item or items to us in their original condition (including hangtag) within 28 days of receipt. We will issue a full refund on receipt (excluding original delivery charge). We are unable to exchange items unless they are damaged or defective. If you would like a different size please place a new order and return the item you have for a refund.
If you a Returns form was not included in your shipment then you can download one here:

UK & EU Returns form

For assistance with returns don't hesitate to contact us.

Please note: The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility.

UK Returns Address

Penfield Online Returns
PNC Global Logistics (UK) Ltd
Fulfilment Centre
23-25 Sovereign Road
Kings Norton
B30 3HN
United Kingdom